Credit Genie
Credit Genie Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Credit Genie has a 1.6 star rating from 93 reviews with most customers dissatisfied and 83% unfavorable feedback, per Credit Genie reviews and recent complaints about billing and service.
Positive Feedback
Some users say the app makes advances easy to find and that instant cash advances can arrive quickly when the process works.
Negative Feedback / Risk Areas
- Repeated unauthorized or unexplained charges and difficulty getting a refund.
- Poor or nonresponsive customer service and no phone support.
- App login problems, blocked accounts, and failed advance deliveries.
Key Takeaways for Future Customers
- Expect frequent customer complaints about subscriptions and membership billing.
- Have bank protections ready and be prepared to request a refund if charges appear.
- Consider alternative lenders if you need reliable customer service for cash advances.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Credit Genie has a 1.6 star rating from 93 reviews with most customers dissatisfied and 83% unfavorable feedback, per Credit Genie reviews and recent complaints about billing and service.
Positive Feedback
Some users say the app makes advances easy to find and that instant cash advances can arrive quickly when the process works.
Negative Feedback / Risk Areas
- Repeated unauthorized or unexplained charges and difficulty getting a refund.
- Poor or nonresponsive customer service and no phone support.
- App login problems, blocked accounts, and failed advance deliveries.
Key Takeaways for Future Customers
- Expect frequent customer complaints about subscriptions and membership billing.
- Have bank protections ready and be prepared to request a refund if charges appear.
- Consider alternative lenders if you need reliable customer service for cash advances.
Media from reviews
Turn one complaint into a collective action
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
The Bronx, New York
I need to use my credit card from current bank to pay my bill!
To whom it may concern, I am Eagle and the Chairman of the Nation of Islam, Ezekiel Sha-Bazz, and I am trying to make my payment for the credit genie advance. I’d appreciate it very much if you can process this payment for me. This is outside of this statement, and with this statement, I have my honor, and I won't ever give it up, and that's how I say okay!
User's recommendation: Leave other options for repayment!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible company
Tried updating my debit card; the old one expired. Couldn't do it through the app.
Contacted support, and it's crickets. Several emails to them get ignored, just to update a debit card. Then they disabled my account, sent more emails that got ignored. By this time, I'm just pissed.
Then they deactivated my account. I honestly don't think they even have humans there.
At this point, I'm so fed up. I told them I would leave bad reviews on every platform, and I'm doing so right now.
- App is basic
- Fees
- No resolutions
Preferred solution: Apology
User's recommendation: Do not use them. Instead of handling customers you get ignored and sent canned messages.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCustomer service has ignored me a month now…
So my debit card expired July 2025. Wells Fargo replaced it with the same debit card number and just changed the expiration date and security code.
Since I have perfect payment history with them, I was notified my limit has been increased. I go to get it and they say I must update my card info before type money can be sent. I do and its fails numerous time. I tried 3 different devices, uninstalled it and reinstalling and doing a complete boot over my own home network.
Nada.
Funny they were still able to access my account to charge me 3 charges of $4.99 every two weeks for connection fees when my card will not connect. They have ignored every ticket I have opened so Im reporting this to my bank and getting my fees back.
User's recommendation: I do Not recommend this app . There is no customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClose my credit genie account
You and all your co-workers are the best in credit genie is the best to.
You are hopeful and nice in sweet in kind
Thank you so much for everything
N/A
Thank you so much for everything. Please close my account.
I don't need it anymore; it's just too much, and that’s why I want to close it. It's not working out for me. The problem is with the app.
If you can help me out with closing the account, I want to remove my bank account and card number off the app, please. Thank you so much for your help and patience.
- Benefits
- Easy to find on website
- I enjoyed my 100 pay day loans
- Unable to actually get a cash advance
- Not enough of a loan
- No customer service
Preferred solution: Full refund
Chicago, Illinois
Changing due date
My name is James Morris the reason why I am sending this message is I am changing my due date for my credit genie account from December 2nd to December 10th December 10th I will make my payment of $114 I will also call my bank and let them know do not let the payment go through until December 10th if the payment does go through before December 10th and it knocks me into a negative status I will take action so I would like my date change to December 10th because that's the next time I get paid or I can very easily call my bank and have my debit card deactivated and have a new one issued and credit genie does not get their payment I expect a response immediately to let me know the date was changed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Edmond, Oklahoma
They are charging my account and won't even let me sign in to app I will sue them if they don't stop
Stop ripping ppl off. You are robbing me, and I don't have a lot of money.
You should be ashamed of yourselves. This is what's wrong in this world today: a bunch of greedy, self-centered pieces of *** I'm a single mom; I can't afford my bills as is.
Bet you don't know what that's like. Quit taking my money, or I will definitely do something about it.
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Columbus, Ohio
Blocked from app but you guys keep taking money
I cannot log into the app. I haven't been able to since I signed up.
I get a message saying I'm blocked, but yet Credit Genie keeps taking the membership fee from me, and I have no way to cancel it other than cancel my whole bank card.
But yet Credit Genie has my account info too. I need help immediately.
- Will take your money but not allow you to even sign into app
Preferred solution: Full refund
Same here. They are doing the same thing to me. Bad business.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Saint Louis, Missouri
Need a reply bk asap
I’m trying to reach customer support because I can’t connect my bank and I have more than one account open. I need an answer ASAP. I need a loan.
- Easy advance
- No customer service
Preferred solution: A reply asap
Can't login
I can't get into my account, and I don't remember the phone number I used to open the account and no longer have that phone either. So how can I get into my account?
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever received loan but was charged.
I applied for a $125 payday advance, which they said they sent to my bank account, but I never received it. They also charged me a $17.99 fee for an instant transfer.
I looked in their app, and they charged me $142.99 when I haven't received any of it. I tried to contact customer service, but it is probably the worst customer service I have ever experienced. What they're doing is considered fraud and illegal. My bank already verified that there was never any transaction for the $125, and I also contacted my bank's fraud department and made them aware of the situation.
So come September 5th, they are going to try and steal $125 of my hard-earned money when in fact they never loaned me a dime, but they claimed they did.
I have been leaving negative reviews on as many websites as I could find about this fraudulent company. Please stay away from this company unless you want to lose a lot of money.
- Scammers
Preferred solution: Deliver product or service ordered
User's recommendation: Stay away. It's nothing but a scam.
Greensboro, North Carolina
Money taken out of account
Money taken out of account and I didnt authorize it.stop taking money out of my account because I dont even know what this is for
Albuquerque, New Mexico
I paid 5.00 and no one call or help me with my problem can you refund me my 5.00
on top of that there is a 40.oo membership fee they dont even tell you about they just take your money plus 5.00 on top of that
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot very helpful
They don’t have any customer support
They took payment and wouldnt fix the app to
Offer another, I sent multiple message and no response at all
Garland, Texas
Repayment is not until tomorrow but a partial payment was taken out today in the amount of 47 dollars & 67 tomorrow why this happened
Why was 46 dollars taken out of my account when my repayment is due on tomorrow why did this happen I have not had this problem & know this it has overdrawn my account this is not business
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerLack of support
I recently tried to update my debit card because the old one expired. I have submitted several support tickets for help because your site will not allow me to update it.
I've been waiting since Monday and today is Thursday.
I need this fixed ASAP. I'm eligible for an advance that I need right now and you are making it impossible because the app is so basic.
My email is tracifix9@***.com
Preferred solution: My debit card updated on my account. It shouldn't take an entire week
User's recommendation: Do not waste your time
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bellville, Western Cape
Unethical practices
Stay away from this group. Definitely scammers.
If you feel you must use this company, read the small print twice. The money owed is not taken out on your next payday. It's taken out any time any amount is available, sometimes two days in a row. I do Instacart.
I added a paltry sum to my account to buy a bit of food. I added funds in the store parking lot. I got to the cashier and had zero funds. The same thing was done the day before.
My main pay was to be used for deductions on payday, I assumed. Oh, and of course no phone number and ridiculous 'team' responses.
Don't do it. Many other more ethical services are available.
- No pros
- You will be deceived and tricked
Preferred solution: Full refund
User's recommendation: Go anywhere else for a payday advance.
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I am too receiving the same issues. They debit my limited income account but won’t let me sign in